Terms of Use

These terms outline how you can use our website and services safely and responsibly.

Effective Date: 27 November 2025
ABN: 44 757 580 759

1. Introduction

Kaizen Triathlon Academy (“Kaizen”, “we”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles.

By using our Website or Services, you consent to this Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Contact details (email, phone number)

  • Date of birth

  • Emergency contact details

  • Payment information

  • Membership or coaching details

  • Communication and support history

Sensitive & Health Information

Only where relevant to training or safety:

  • Medical conditions

  • Injuries

  • Training history

  • Athlete performance metrics

Website & Technical Data

  • IP address

  • Device and browser information

  • Cookies and analytics data

  • Pages visited and behaviour on the Website

3. How We Collect Information

We collect information when you:

  • register or sign up for coaching/membership;

  • submit forms or questionnaires;

  • attend training sessions;

  • communicate with us by email, phone, or social media;

  • use our Website (including via cookies).

4. How We Use Your Information

We use your information to:

  • provide and manage coaching Services;

  • personalise training programs;

  • communicate updates, reminders, or marketing (you may opt-out anytime);

  • process payments;

  • ensure your safety during training;

  • manage accounts and administration;

  • improve our Website and Services;

  • comply with legal obligations.

5. Disclosure of Information

We may share your information with:

  • Kaizen coaches and contractors;

  • technology or payment service providers;

  • medical or emergency personnel (if required);

  • legal or regulatory authorities when required by law.

If data is transferred overseas, we take reasonable steps to ensure it remains protected in accordance with Australian privacy laws.

6. Cookies & Analytics

Our Website may use cookies to recognise your device, improve functionality, and gather analytics.
You may disable cookies, but some features may not work fully.

7. Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access.
If a data breach occurs involving serious harm, we will notify affected individuals and comply with the Notifiable Data Breaches scheme.

8. Access & Correction

You can request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe.

9. Complaints

If you believe your privacy has been breached, please contact us first.
If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Retention

We retain your personal information only as long as necessary for training, legal, and administrative purposes. After that, we securely destroy or de-identify it.

11. Changes to This Policy

We may update this Privacy Policy as needed. The updated version will be posted on our Website with a new effective date.

12. Contact

Kaizen Triathlon Academy
E: coachmacka@gmail.com
P: 0413 604 228
Operating in the State of Victoria, Australia